Shipping policy

what is your delivery fee?

 For orders > R380, we offer FREE DELIVERY.For SA orders, we charge a flat delivery fee of R80.

 

 do you ship outside south Africa/international?

For special requests, at an additional cost we can arrange that. Email us info@brothersbeard.africa for more info

 

how long does it take to get delivered?

You can expect your order to arrive with our trusty courier services within 2-5 working days from placing your order. Once you receive a confirmation of your order from us - we work on getting your order packaged, shipped & delivered. 

You are constantly updated on the status of your order via email / SMS & are sent a tracking number as soon as your package leaves us. If you shop during a sale / promotional period / product launch, please be prepared for your delivery to take a little longer than expected.  thank you in advance :)

 

do you deliver to my P.O. Box?

Unfortunately, no, your order is delivered to your door. Make sure to supply us with your home / work daytime delivery address when placing your order.

 

help! it's been over 5 working days & I've not received my order?

In the unlikely event that your delivery does not arrive within the estimated time frame of 5 working days, please pop us an email on info@brothersbeard.africa , or give us a call on +27825356113, so we can follow up on it for you. our customer service team is available from monday through to friday 

 

i'm having trouble tracking my order

Sorry about that! in a few cases, our logistics partner takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@brothersbeard.africa